About Our Team

To help you stay on track with your skin and/or laser journey, we’ll send a reminder via SMS 24 hours prior to your scheduled appointment.

We understand that plans can change, and kindly ask that you provide at least 24 hours’ notice for cancellations or rescheduling. This allows us to offer your appointment time to another client. With sufficient notice, your booking deposit or prepaid treatment will be fully retained.

To modify or cancel your appointment, please contact us directly at (03) 5821 0271.

Please note: Cancellations via social media will not be accepted.

This policy ensures our team’s time is respected and protects the integrity of our appointment schedule.

At Shepparton Skin and Body, we value your time and are committed to providing every client with the highest level of care. To ensure smooth scheduling and fairness for all, we maintain a strict 24-hour cancellation policy.

A non-refundable 50% booking fee is required for all appointments. This fee will be applied to your treatment on the day.

If you cancel or do not attend your appointment with less than 24 hours’ notice, your booking fee will be forfeited. In the case of prepaid treatments, a session will be deducted as the cancellation fee.

Thank you for your understanding and cooperation.

All prepaid treatments, packages, and services at Shepparton Skin & Body are non-refundable, as outlined in our refund policy. By proceeding with payment, you acknowledge and agree to these terms. This policy is clearly stated in our initial consultation forms, consent forms, and on our website under Clinic Policies.

Prepaid treatments are non-transferable between clients or treatment areas. Should you choose to discontinue a prepaid service, we’re happy to transfer the remaining dollar value toward another treatment or product within the clinic.

Please note: If you miss an appointment or cancel within 24 hours and do not have a deposit on file, one prepaid treatment will be forfeited as a cancellation fee, in consideration of our therapists’ time.

Thank you for your understanding and continued support.

In 2022, we introduced a tiered pricing model to better reflect the varying levels of experience within our team. This approach—now widely adopted across the beauty and wellness industry—ensures fair pricing based on therapist expertise.

For example, if you book an eyebrow wax and tint with a trainee therapist, the cost will be lower than a session with a senior or highly experienced team member. This allows us to support the growth of our emerging therapists while offering you choice and flexibility.

Ultimately, our pricing reflects both skill level and demand—ensuring you always receive great value, no matter who you see.

Thank you for your continued support and understanding.

At Shepparton Skin & Body, creating a safe, calm, and professional environment is a top priority—for the wellbeing of both our clients and staff.

As we use Class 4 medical-grade lasers, light-based technologies, and advanced electrical equipment throughout the clinic, the treatment environment must remain strictly controlled. For safety reasons, children under 12 are not permitted in treatment rooms or left unattended within the clinic.

While we understand that childcare can sometimes be challenging, our team isn't always able to supervise children during your appointment. We kindly ask that you try to make alternative arrangements to ensure the safety and comfort of all clients and staff.

Thank you for your understanding and cooperation.

Shepparton Skin & Body gift vouchers are available for all treatments and dollar amounts excluding injectables. They can be purchased in clinic and online. 

Vouchers are valid for 36 months from the date of purchase and must be redeemed before the expiry date.

Please note:

• Vouchers are non-transferable and cannot be redeemed for cash.
• Lost or misplaced vouchers cannot be replaced.
• “No-show” appointments will result in the voucher being voided.
• You must present your voucher at the time of your appointment for it to be redeemed.

Thank you for your understanding and for choosing Shepparton Skin & Body.

From time to time, Shepparton Skin & Body offers special promotions and discounts on select treatments and products.

Please note that earned rewards, complimentary credits, and gifted discounts cannot be applied to already discounted services, products, or packages. These benefits are valid on full-priced treatments and products only and cannot be combined or "stacked" with other offers.

We appreciate your understanding and love rewarding your loyalty in meaningful ways!

At Shepparton Skin & Body, we operate in alignment with Australian Consumer Law, which does not require businesses to offer refunds for change of mind.

We are committed to providing high-quality care and exceptional service. 

Please note that we do not offer refunds for services rendered. Due to the nature of our treatments and professional time allocated, all sales are final.

However, your satisfaction is very important to us. If you are not happy with the service you received, we kindly ask that you contact us directly. We are committed to working with you to understand your concerns and will make every reasonable effort to resolve the issue.

When purchasing a prepaid treatment or package, clients acknowledge and agree that all payments are non-refundable, even in the event of changing personal circumstances, inability to attend, or early termination of the package. This includes change-of-mind decisions.

By proceeding with payment, you confirm your understanding and acceptance of these terms.

Thank you for your support and understanding.